Returns

How do I return an existing item?  

From receipt, you have 30 days to decide if you want to return any item within your order.

Please use the RETURNS PORTAL - click here

It can take up to 7 working days for us to receive and process your return. Any refund will automatically be issued to the payment method used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email. In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. 

Please note, due to the nature of underwear, this is considered a final sale and we cannot accept returns on these products, unless the product is received as defective. 

Also we cannot accept returns on Hyperice,Therabody or other massage tools for both Hygiene and allergy grounds; we can’t guarantee that a device hasn’t been used with, or in the presence of, massage oils or waxes which another customer may have a serious allergic reaction to. We also cannot accept returns on Toe Spacers on Hygiene grounds.

SGF Speed Ropes cannot be returned as they are custom made to height.

The goods are your responsibility until they reach us and we recommend you use a postal service that insures you for the value of the goods you are returning and requires a signature upon receipt.

In addition to the Distance Selling Regulations, you can return any item within 30 days of receipt for a refund of that item or to exchange it for an alternative product. For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. We also accept cancelled orders under the Distance Selling Regulations.

My return was processed but I wasn't refunded my delivery charge

We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.

I have been refunded the incorrect amount

We are very sorry if we have made a mistake on your refund. Please get back in touch and we will sort it out for you as soon as possible.
The following may affect the amount you have been refunded: the delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty. Or any discounts that were applied at the time of sale, which may not now be applicable.